Terms of Purchase

Last Updated: July 25, 2025

These Terms of Purchase govern all orders placed through Oxelunari and apply to products and services offered through our online store.

By browsing our store, submitting an order, or purchasing any product from Oxelunari, you agree to comply with these Terms of Purchase together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies or notices published on our website.

Eligibility and General Conditions

By making a purchase from Oxelunari, you confirm that you are 18 years of age or older, have the legal capacity to enter into a binding agreement, and are permitted under applicable law to use our services and purchase our products.

You agree to use our website and place orders only for lawful purposes.

It is your responsibility to determine whether a particular product may legally be purchased, imported, delivered, possessed, or used in your country, state, province, or other jurisdiction.

Oxelunari is not responsible for restrictions imposed by local authorities where those restrictions are specific to the customer's location.

Personal Information and Privacy

Information you provide through our website, by email, over the phone, or through other customer service channels will be handled in accordance with our Privacy Policy.

Our privacy practices may be revised periodically to reflect changes in our business, technology, services, or applicable requirements.

Where permitted by law, continued use of our website following publication of an updated Privacy Policy indicates acknowledgement of the revised policy.

Order Acceptance and Processing

Submitting an order does not automatically guarantee that the order will be accepted or fulfilled.

Oxelunari may decline, cancel, limit, or refuse to process an order when reasonably necessary, including situations where:

• A product is no longer available

• Inventory levels are insufficient

• Product information or pricing contains an error

• Payment or order verification cannot be completed

• Fraudulent, suspicious, or unauthorized activity is suspected

• Shipping information is incomplete or invalid

• Operational, legal, or technical circumstances prevent fulfillment

If an order is canceled before payment is captured, no charge will be made.

If payment has already been collected for an order that we later cancel, the applicable amount will be returned using the original payment method.

We may also correct typographical errors, adjust product information, revise pricing, update promotions, or amend website content whenever necessary, including after an order has been submitted, except where prohibited by applicable law.

Product Information

We make reasonable efforts to provide useful and accurate product descriptions, photographs, specifications, dimensions, prices, and other product-related information.

However, website content may occasionally contain inaccuracies, omissions, outdated information, formatting differences, or errors.

Product appearance may also vary slightly due to lighting, photography, device display settings, manufacturing variations, or other factors.

Oxelunari does not guarantee that every description, image, specification, price, or other detail displayed on the website will always be completely accurate, current, or error-free.

If a product you receive differs materially from the information provided on the product page, any eligible remedy will be determined under our Return & Refund Policy.

Quick View and Quick Add Functions

For customer convenience, our store may offer features such as Quick View, Quick Add, or similar purchasing tools.

These features are intended to provide a simplified overview of selected product information and allow products to be added to a shopping cart more efficiently.

They may not display every specification, condition, feature, compatibility requirement, or other detail associated with a product.

Before completing a purchase, customers should review the full product page and confirm that the item, variation, quantity, specifications, and other relevant details meet their needs.

Prices and Pricing Errors

We aim to display accurate product prices and promotional information throughout the Oxelunari website.

Despite these efforts, pricing or promotional errors may occasionally occur.

If a product is incorrectly priced, Oxelunari may decline or cancel the affected order, even if an order confirmation has already been generated.

Where payment has already been processed, the applicable amount will be refunded.

If appropriate, we may contact the customer and provide the opportunity to purchase the product at the corrected price.

We reserve the right to:

• Correct inaccurate pricing

• Modify promotional prices

• Update discount information

• End or revise promotions

• Correct inaccurate reference or retail prices

Such changes may be made when reasonably necessary and subject to applicable law.

Inventory and Product Availability

Product availability displayed on our website is provided for general informational purposes and should not be interpreted as a guarantee of immediate shipment.

Inventory levels may change between the time an order is submitted and the time fulfillment begins.

If a purchased product becomes unavailable, we may remove or cancel the affected item from the order and notify the customer using the contact information provided during checkout.

Where payment has already been collected for an unavailable item, the applicable amount will be refunded.

Estimated processing and delivery dates may also be affected by factors including:

• Product availability

• Warehouse processing

• Carrier capacity

• Weather conditions

• Customs inspections

• International transportation

• Local delivery conditions

• Destination address

• Events outside our reasonable control

Any shipping or delivery dates shown on our website should therefore be understood as estimates unless specifically stated otherwise.

Additional Product Considerations

Depending on the product, manufacturer, supplier, or destination country, items purchased through Oxelunari may:

• Be sold without a manufacturer warranty

• Have limited or no additional manufacturer support

• Arrive without printed instructions in the customer's preferred language

• Use labeling or packaging that differs from products sold locally

• Be manufactured according to standards that differ from those in the customer's region

• Require an electrical adapter, voltage converter, or other compatibility accessory

• Require customers to confirm technical compatibility before use

Customers are responsible for reviewing product information before purchase and determining whether a product is appropriate, compatible, and lawful for use in their location.

Where applicable, customers should follow all product instructions, safety notices, and local regulations.

Taxes, Import Charges, and Customs Duties

Orders shipped internationally may be subject to taxes, customs duties, import charges, brokerage fees, handling charges, or similar amounts imposed by governmental authorities or delivery providers.

Unless explicitly stated otherwise during checkout, such charges are not included in the product price or standard shipping charge.

Any applicable customs duties, import taxes, or similar destination-based fees are the responsibility of the customer.

Oxelunari does not control the amount of these charges and cannot guarantee whether a particular order will be assessed additional fees.

Contact Information

If you have questions about an order, a purchase, or any provision contained in these Terms of Purchase, please contact us using the information below:

Brand: Oxelunari

Email:
support@oxelunari.com

Phone:
+1 (810) 474-4316

Company:
TUVB International Hongkong Limited

Business Address:
UNIT 225-22, 2/F, MEGA CUBE
8 WANG KWONG ROAD
KOWLOON BAY
HONG KONG

When contacting us about an existing order, please include your Order Number and the email address used during checkout so our support team can locate the order more efficiently.