Contact Us

We’re here to help.

If you have questions about our products, your order, shipping, returns, or anything else related to your experience with Oxelunari, please feel free to contact us.

Our customer support team will do our best to assist you as quickly as possible.

Customer Support

Email:
support@oxelunari.com

Phone:
+1 (810) 474-4316

For general inquiries, order questions, product information, shipping updates, or after-sales support, email is usually the fastest way to reach us.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.

Company Information

Company Name:
TUVB International Hongkong Limited

Business Address:
UNIT 225-22, 2/F, MEGA CUBE
8 WANG KWONG ROAD
KOWLOON BAY
HONG KONG

Customer Service

Our support team can assist with:

• Product questions

• Order status

• Shipping and delivery inquiries

• Order changes or cancellations

• Returns and refunds

• Damaged or incorrect items

• General website inquiries

We aim to respond to customer inquiries within 24–48 business hours.

Please note that response times may be slightly longer during weekends, public holidays, or periods of high order volume.

Before Contacting Us

To help us resolve your request as quickly as possible, please include relevant information such as:

• Your full name

• Order number

• Email address used for your order

• A brief description of your question or issue

• Photos or videos if you are contacting us about a damaged, defective, or incorrect product

Thank you for choosing Oxelunari.

We appreciate your support and look forward to assisting you.