Return & Refund Policy

Last Updated: July 25, 2025

Thank you for purchasing from Oxelunari. We want every customer to have a clear and dependable shopping experience. If there is a problem with your order, our support team will work with you to review the situation and determine an appropriate resolution.

For assistance with an order, please contact us at support@oxelunari.com and provide your order number, for example 015SHOP-1218, together with the email address used when the purchase was placed.

Return Eligibility

Products purchased from Oxelunari are generally treated as final sale.

We do not normally accept returns or exchanges for reasons such as change of mind, personal preference, or ordering the wrong item.

A return-related claim may be considered only when:

• The product is damaged upon arrival

• The item has a verified defect or quality problem

• The product received is different from the item ordered

Any eligible issue must first be reviewed and approved by our customer support team.

Damaged, Defective, or Wrong Products

We make reasonable efforts to ensure products are packed and fulfilled correctly. However, if your order arrives damaged, has a product defect, or contains an incorrect item, please contact us before taking any further action.

Customers should inspect their order shortly after delivery and report eligible issues within 7 days from the delivery date.

Please send your request to support@oxelunari.com and include:

• Your order number

• The email address associated with your order

• A detailed description of the problem

• Clear photographs or video showing the damage, defect, or incorrect product

After receiving the required information, our support team will assess the claim.

Depending on the circumstances and the result of our review, the available resolution may include:

• A replacement item

• A partial refund

• A full refund

The resolution offered will depend on the nature of the issue and the information provided with the claim.

Refund Processing

If your request is approved for either a partial or full refund, the approved amount will be returned through the same payment method originally used for the transaction.

After the refund has been issued, it generally takes approximately 7–12 business days for the funds to appear in your account.

The exact posting time may vary depending on your bank, card issuer, payment provider, or other financial institution.

Exchanges and Replacements

Oxelunari does not provide routine product exchanges.

A replacement may only be offered when an order has been confirmed by our support team to contain a damaged, defective, or incorrect item.

All replacement requests are subject to review and approval before a replacement can be arranged.

Returns Without Authorization

Please do not mail or ship any product back to us unless you have first received specific return instructions from Oxelunari Customer Support.

Packages sent back without prior authorization will not be accepted as approved returns.

Unauthorized returns are not eligible for:

• Refunds

• Replacement products

• Exchanges

• Other forms of compensation or resolution

Always contact our customer support team before returning any item.

Contact Information

If you need assistance regarding a damaged product, defective item, incorrect order, refund request, or other return-related matter, please contact us using the details below:

Brand: Oxelunari

Email:
support@oxelunari.com

Phone:
+1 (810) 474-4316

Company:
TUVB International Hongkong Limited

Business Address:
UNIT 225-22, 2/F, MEGA CUBE
8 WANG KWONG ROAD
KOWLOON BAY
HONG KONG

To help us review your request more efficiently, please include your order number and the email address used at checkout whenever you contact us about an existing purchase.