Privacy Policy
Privacy Policy
Last Updated: July 25, 2025
Thank you for choosing Oxelunari. This website and its related services are operated by Oxelunari. We respect the privacy of our customers and visitors and are committed to handling personal information responsibly while maintaining a secure and convenient shopping environment.
When you access our website, use our services, communicate with us, or complete a purchase, you acknowledge that your information may be collected, processed, retained, and shared in accordance with the practices described in this Privacy Policy.
Personal Information We Collect
We may obtain personal information from you when you interact with Oxelunari, including when you:
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Browse or access our website
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Purchase products or submit an order
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Register for marketing emails, promotional messages, or newsletters
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Communicate with our customer support team
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Submit product reviews or participate in surveys, giveaways, contests, or other promotional programs
Depending on your interaction with us, the information collected may include your name, email address, telephone number, billing information, delivery address, payment-related information, previous order details, and any other information you voluntarily provide.
Certain technical and usage information may also be collected automatically when you visit our website. This information may include your IP address, browser information, device characteristics, pages visited, links selected, browsing duration, log information, cookies, tracking pixels, and other similar technologies.
Purposes for Using Your Information
Oxelunari may process personal information for legitimate business and operational purposes, including to:
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Confirm, process, fulfill, ship, and monitor customer orders
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Manage return requests, refunds, exchanges, and customer support matters
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Maintain and improve our website, services, products, and overall customer experience
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Provide shipping notices, account communications, promotional content, newsletters, and special offers
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Customize website experiences, recommendations, marketing, and advertisements
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Detect or prevent fraudulent activity, suspicious transactions, misuse, and security threats
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Answer customer inquiries, resolve disputes, and respond to complaints
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Meet applicable regulatory, legal, tax, accounting, or compliance requirements
Cookies and Similar Technologies
Oxelunari may use cookies, pixels, and related tracking technologies to operate our website efficiently, retain user preferences, support shopping-cart functionality, evaluate website traffic, and provide advertising that may be more relevant to visitors.
These technologies may include:
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Essential Cookies – Required for fundamental website operations and services
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Analytics and Performance Cookies – Used to assess website usage and performance
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Preference Cookies – Used to remember settings such as language, currency, region, or other selections
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Advertising Cookies – Used to support personalized advertising and promotional campaigns
Most browsers allow you to block, remove, or limit cookies through browser settings. Please be aware that disabling certain cookies may affect the availability or performance of some website functions.
Disclosure of Personal Information
We may disclose certain personal information to carefully selected third-party service providers when reasonably necessary to operate our business and provide services to customers.
Such parties may include:
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Payment service providers and payment processors
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Fulfillment, logistics, courier, and delivery companies
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Customer service and communication platforms
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Advertising and marketing service providers
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Website analytics and technology providers
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Government agencies, courts, regulators, or other authorities where disclosure is legally required
We may also use or share statistical, combined, de-identified, or anonymized information for operational, analytical, advertising, research, or commercial purposes where that information does not reasonably identify an individual.
SMS and Text Message Marketing
If you voluntarily provide a mobile telephone number during checkout or register for SMS communications, Oxelunari may send you transactional or marketing-related text messages.
These communications may include:
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Order and delivery notifications
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Shopping-cart reminders
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Product announcements
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Promotional campaigns or special offers
You may stop receiving promotional SMS messages at any time by using the opt-out method provided within the message or by contacting us at support@oxelunari.com.
Your Privacy Options and Requests
Subject to the laws applicable to your location, you may have the right to request access to personal information we maintain about you or to ask that certain information be corrected, updated, limited, or deleted.
Privacy-related requests may be submitted to:
You may stop receiving marketing emails at any time by selecting the “unsubscribe” option included in our promotional communications.
Certain records may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, security, or legitimate operational purposes.
Privacy Rights for California Residents
Residents of California may have additional rights concerning their personal information under applicable California privacy laws.
Where applicable, California residents may request details regarding certain disclosures of personal information to third parties for marketing-related purposes.
Requests concerning California privacy rights may be sent to:
Please use the following subject line when submitting such a request:
“Attn: California Privacy”
We may request reasonable information to verify your identity before processing a privacy request.
Children's Privacy
Oxelunari's website and services are not designed or directed toward children younger than 13 years of age, and we do not intentionally collect personal information from children under 13.
If we learn that personal information belonging to a child has been submitted to us, we will take reasonable measures to remove that information from our records.
Individuals under the age of 18 may not use our services without appropriate authorization or consent where required.
Protection of Your Information
We use commercially reasonable organizational, administrative, physical, and technical safeguards intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
Sensitive information transmitted through our website may be protected through SSL encryption and other appropriate security technologies.
Nevertheless, internet-based systems and electronic transmissions cannot be guaranteed to be completely secure. Accordingly, Oxelunari cannot promise absolute security for information transmitted or stored electronically.
External Websites and Services
Our website may occasionally provide links to websites, applications, or services operated by independent third parties.
Oxelunari does not control these third parties and is not responsible for their privacy procedures, information-security practices, website content, or business activities.
We recommend reviewing the privacy notice of any external website before submitting personal information to that service.
Storage of Information and Cross-Border Processing
Personal information collected through Oxelunari may be processed, transferred, or maintained in the United States, Canada, Hong Kong, or other jurisdictions in which our business partners or service providers maintain operations.
By accessing our services and providing personal information, you acknowledge that your information may be transferred to and processed in locations outside your country or region of residence.
We retain personal information only for the period reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable business, operational, security, regulatory, accounting, or legal obligations.
Changes to This Privacy Policy
Oxelunari may revise this Privacy Policy periodically to reflect changes in our services, operational practices, technology, regulatory requirements, or other business considerations.
When modifications are made, the revised policy will be published on this page with the applicable update date.
Your continued use of our website or services following publication of an updated Privacy Policy will constitute acknowledgement of the revised terms, subject to applicable law.
Contact Information
If you have questions about this Privacy Policy, wish to exercise a privacy right, want to unsubscribe from certain communications, or need to submit a privacy-related complaint, please contact us using the information below:
Brand: Oxelunari
Email:
support@oxelunari.com
Phone:
+1 (810) 474-4316
Company:
TUVB International Hongkong Limited
Business Address:
UNIT 225-22, 2/F, MEGA CUBE
8 WANG KWONG ROAD
KOWLOON BAY
HONG KONG